Frequently Asked Questions
Everything you need to know about your order and our surf-inspired gear.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer free returns within 30 days of purchase for items in original condition with tags attached. Please note that final sale items and swimwear without the hygiene liner are not eligible for return.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I care for my Billabong wetsuit?
To prolong the life of your wetsuit, rinse it with fresh water after every use, avoid direct sunlight when drying, and never use a washing machine or dryer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How do I find the right size?
Check our comprehensive Size Guide located on each product page. We provide measurements for men, women, and kids to ensure the perfect fit for your boardshorts, bikinis, and apparel.